CAP Collaboration Educational Series: Practice Management

Anatomy of a Hack: The Internet Age of Criminals with Cyber Risk Opportunities
2 LU | HSW

This discussion will provide a snap shot into the internet criminal mind and actions of hackers and provide both insurance and non-insurance risk management tips. In this course Cyber Risk Opportunities dispels the myths about the nature of cyber criminals.  In non-technical terms, CRO describes the highly sophisticated criminal enterprises and nation-state actors who generate billions of dollars in profits from cyber crime.  In the course, CRO also demonstrates the highly organized black market for hacking tools and techniques- a market that significantly reduces the technical expertise, and therefore costs, required to successfully steal money and data from people and businesses.

Learning Objectives

• Describe the common myths about who conducts cyber attacks
• Explain how cyber criminals are causing so much damage
• Verify their Practice is a valuable target for cyber criminals
• Explain how their Practice is practicing “reasonable” cybersecurity and good cyber hygiene

How to Run a Meeting: Skills and Insight for Conflict Prevention with The Table Mediation
1 LU

Why is it important to run a good meeting? What can happen to projects and relationships when meetings aren’t run well? What meeting room smarts must team leaders call on to prevent and manage conflict? In an interactive, guided mini-workshop, you’ll explore these questions and learn deceptively simple skills that you can immediately put to use. You’ll gain insight into your own conflict-handling style and expand your repertoire. We’ll cover often-neglected logistics and under-practiced prompts that keep people engaged and decisive. Best of all, you’ll discover the power to prevent conflict by running meetings that are wellprimed, efficient, and complete.

Learning Objectives

• Participants will learn specific techniques to set up and manage meetings for clear communication and conflict prevention
• Participants will leave with ways to make meetings more efficient for people and their time
• Participants will gain insight into their own responses to conflict or difficult conversations
• Participants will learn how to begin and end a meeting with clear expectations and agreements

Legal and Contracts with Lane Powell
1 HSW

This is a broad scope review of legal-related concerns of design professionals. Topics include recent legal developments and risk-reduction through contract drafting and practices.

Learning Objectives

• Understand the current law concerning risks to clients and third parties
• Understand problematic contract provisions and options regarding drafting and negotiation
• Understanding practices that may serve to reduce disputes
• Electronic-related liabilities and issues

Poised for Sustainable Growth: Marketing, HR & Operations with SMPS
1 LU

There is a high value placed on ethics and integrity in the professional service industry. Similarly, as the industry has evolved into a more competitive market other business functions have required specialists to carry out those activities. Understanding how those business functions contribute to and rely upon each other influences a firm’s ability to adjust to industry fluctuations. Taking a close look at marketing, human resources and operations, this session will address the inter-connectedness between the three; code of ethics associated with marketing for business and recruitment; and resources to aid firms in maintaining a competitive edge.

Learning Objectives

• Describe the impacts marketing and human resource functions have on firm operations
• Identify strategies for streamlining marketing and human resource cross-functions to mitigate errors and enhance operations
• Identify marketing sources that create contractual obligations
• Identify sources for vetting long-term viability of new prospects and resources for reaching them as part of a business development initiative